Questions About Your Order
We happily make exceptions to the stipulations below for customers who are cooperative, patient, and kind. Remember... we are people too!
Delivery takes 7-10 business days domestically when selecting the basic $4.99 shipping method. For customers who would like the 2 day shipping methods the order must be placed before 2pm EST to guarantee those delivery times. Orders placed after that time will be processed the next business day.
- Orders placed from Friday (after 2pm EST), Saturday, and Sunday will be processed on the following Monday.
- Please note that even if 2-Day Shipping is selected it will not be processed until the next business day.
- 2-Day Shipping does not deliver on weekends.
- Exchanges must be for items of equal or lesser value
Lost Packages and Stuck Shipments
- The customer is responsible for filing a lost package claim with the USPS or UPS in the event of a lost / misplaced package. We provide tracking for every order.
- Blackstone Labs is not responsible for packages sent to the wrong address.
- Blackstone Labs is not responsible for packages once they are in the hand of the carrier.
Returns and Exchanges (DOMESTIC / US)
- No returns or exchanges on orders after 30 days.
- We do not accept opened supplements for returns or exchanges all items must be UNOPENED.
- Freebies / add-ons / promo items are not eligible for return or exchange.
Returns and Exchanges (INTERNATIONAL)
- All sales are final outside the US
- We are not responsible for any lost packages, delays in transit, seized packages, etc.
- Your country may charge you duties, taxes, or import fees. Blackstone Labs is not responsible for any of these duties, taxes, or import fees.
Please get in touch!